- Our Loyalty Program
Our Loyalty Program
By joining our friends of Farro loyalty program you can earn points when you shop with us. Each $400 spent in a calendar month will earn you a $10 voucher.
Simply download the app to your smart phone or tablet (IOS and Android) and a QR code will be assigned to you. Showing that code at checkouts will earn you points based on how much you spend.
What is Poket?
Poket an app available from the App Store and the Google Play store for your smartphone or tablet. Poket is literally a “pocket” where you can store your Loyalty Cards, Reward Vouchers and Offers in your device instead of having to find somewhere for them in your wallet or purse. You can access your balance, offers, and rewards anytime and anywhere.
What happens if I don’t have a smart phone?
We will be offering customers the ability to join in store. Once you have joined, rather than using the app to identify yourself at checkouts, we simply look you up with your mobile number or email address and you’ll be earning points. We can also check your balance or redeem any vouchers the same way.
I’m having problems joining / finding the app / etc
Please contact us here, selecting “Loyalty Program Enquiry” and we’ll be in touch to see what we can do to help you out. If you’re in-store, just have a chat with our lovely checkout staff and they can help you out
Why do points expire?
To be completely honest; to make this program work we need you to come to our stores more often. Expiring points at the end of each calendar month is one of the ways that we can encourage that.
What about cash?
We can reward cash transactions with points which we’re very pleased to be able to do.
What happens if I don’t have my phone with me?
We can find your account using your mobile number or email address. We can also check your balance or redeem any vouchers the same way.
Can I just get a normal card?
We believe that cards are fantastic and really easy to use but how many do each of us really need? We’re very proud to be the first major retailer in New Zealand to off their loyalty program via an app. We think we’ve moving in the right direction, technologically speaking.
Who is Poket?