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FAQs

Answering your questions on F45 Foodkits , General , Gift cards , Pre-order , Hampers

F45 Foodkits

No. Unfortunately, due to the number of products in each foodkit and the number of foodkits our team are putting together, we cannot make changes to the products within each foodkit.

We cannot accept late orders. You have until 9pm on a Monday night to order for the following week.

Not at the moment, however this is something we are open to doing for the next challenge. Please let us know if you are interested in this via the contact us form.

The F45 Foodkits are for one person.

Yes. You will need to purchase protein powder and the ingredients listed under ‘Bulk Condiments’.

Yes, the food kit contains gluten, dairy and nuts.

If you’re missing an item in your food kit, please contact us immediately by using the contact us form.

You can access the meal plan and recipes on the F45 challenge app. The F45 Foodkit includes all of the ingredients (excluding protein powder and items listed under ‘bulk condiments’) to make all of the recipes for 7 days (Breakfast, Lunch, Dinner + 2 snacks) however you will need to use these ingredients to cook the meals yourself. 

General

To view details please visit our stores page.

If you’re missing an item in your order please contact us immediately.

No, we’re no longer offering our online grocery shopping service. Online purchases will only be available for hampers, gift cards and Food kits.

Yes, provided that you enter your card number at checkout. This does not apply to the purchasing of gift cards or pre-orders.

Yes, please show your pre order or purchase confirmation when you pick up, this will be sent to you via email once you have completed your pre order or purchase.

Gift cards

Our gift cards do not have an expiry date when issued. 

Pre-order

No. You pay for any pre-ordered items at the checkout when you pick up your pre-order.

Please have your confirmation number handy. This is located on the confirmation email we send once your pre-order has been made online.

Please email [email protected] with the details of your order (including your confirmation number) and what you would like to change or cancel.

Hampers

We offer a range of hampers to cater to various tastes and budgets, to view our hampers and the goodies inside, please visit our hampers page.

Yes, but this needs to be done in-store. If you want a custom hamper please follow these steps at any of our stores:

1)     Choose products

2)     Choose packaging (box, basket, crate etc.)

3)     Pay at the checkouts and tell them you want it wrapped.

4)     Our team will wrap it for you

Yes, but only Auckland-wide and we need to use point to point courier (more costly than standard courier). Preferably, someone will also need to receive the package in the recipient’s address to ensure the package is put in the fridge on arrival. If you’re not going to be home at the time of delivery please ensure that you leave a chilly bin/bag in which we can place the chilled products, please also leave detailed delivery instructions.

Our courier charges for hampers are as follows:

  • Auckland $8 (cut-off 19 December)
  • Auckland rural $16 (cut-off 12 December)
  • North Island cities $15 (cut-off 17 December)
  • North Island rural $23 (cut-off 10 December)
  • South Island Cities $25 (cut-off 12 December)
  • South Island Rural $33 (cut-off 10 December)

 

Yes, if the order was made before 2pm and only for non-rural Auckland addresses. This will be via point to point courier (more costly than standard courier). Please email us at [email protected] to organise this.